Frequently Asked Questions

Everything you need to know about shopping with CHARCOAL USA

What is the standard shipping timeframe for domestic orders?

All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive, depending on your location within the USA.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' tailored to that specific garment. We recommend measuring a similar item from your wardrobe to compare with our size charts for the most accurate fit.

Are your materials sustainably sourced?

At CHARCOAL USA, we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing and are actively increasing the percentage of organic cotton and recycled polyester in our seasonal collections.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.